National Finance Club is developing a team of desk-bound account managers, which will support brokers in addition to its existing BDMs.
Speaking with Australian BrokerNews, Andrew Clouston said that NFC had traditionally relied on mobile, on-the road business development managers, but that it would commence training its first two office-based account managers to augment its broker service in early August.
NFC envisions that each new account manager will support 30 brokers, and that it will put at least eight of these new staff in place over the next 12 months.
Clouston said the new account manager team will be tailored to supporting more mature members of NFC’s broker network, who had used the group’s products for a number of years and did not require the full training and support attention of a BDM. Meanwhile, BDMs will be focused on higher touch clients and onboarding new brokers. It will be up to brokers which style they prefer.
